Deskripsi Pekerjaan
Join Sant Group as our dedicated E-Commerce Supervisor and take the lead in driving our digital sales strategy. In this dynamic role, you will be responsible for overseeing the daily operations of our online channels, ensuring a seamless shopping experience for our customers while maximizing revenue growth. We are looking for a results-oriented leader who can analyze market trends, optimize product listings, and coordinate effectively with our marketing and logistics teams.
At Sant Group, we value our employees and provide a comprehensive benefits package. You can look forward to perks such as BPJS Health & Social Security, a competitive THR (Holiday Bonus), and a Meal Allowance. If you have a passion for e-commerce and possess the strategic mindset needed to lead a sales team, we invite you to apply and grow your career with us.
Tanggung Jawab
- Oversee the daily operations and performance of the company's e-commerce platforms, including marketplace listings and the official website.
- Analyze sales data, traffic metrics, and conversion rates to identify trends and develop strategies to improve performance.
- Lead, train, and mentor the e-commerce team to ensure high standards of customer service and sales execution.
- Collaborate with the marketing department to create and execute digital campaigns, promotions, and seasonal sales events.
- Manage inventory levels, coordinate with the warehouse team to prevent stockouts, and ensure timely product availability.
- Monitor competitor activities and emerging e-commerce trends to maintain a competitive edge in the market.
- Resolve complex customer inquiries and complaints to enhance brand reputation and customer loyalty.
Kualifikasi
- Minimum of 2-3 years of experience in E-Commerce management, online sales, or a related supervisory role.
- Strong understanding of SEO principles, digital marketing tools, and social media platforms.
- Excellent leadership, communication, and interpersonal skills.
- Proficient in using e-commerce software, CRM systems, and Microsoft Office Suite.
- Ability to work effectively under pressure and meet tight deadlines in a fast-paced environment.
- Relevant degree in Business, Marketing, E-Commerce, or a related field.