Deskripsi Pekerjaan
Are you a data-driven professional with a passion for e-commerce growth? Nitori Group is looking for a dynamic EC Operations & Optimization Specialist to join our expanding international e-commerce team in Bukit Jalil. As a global leader in home furnishings, we are scaling our digital footprint across Southeast Asia and India, and we need your expertise to drive operational excellence.
In this role, you will act as the engine room of our online business. You will be responsible for streamlining digital workflows, monitoring platform performance, and implementing optimization strategies that elevate the customer experience. If you are analytical, process-oriented, and thrive in a fast-paced retail environment, this is your opportunity to shape the future of Nitori’s digital expansion.
Tanggung Jawab
- Manage day-to-day e-commerce operations, including product listing maintenance, inventory tracking, and order fulfillment oversight.
- Analyze key performance indicators (KPIs) to identify growth opportunities and optimize sales conversions on e-commerce platforms.
- Collaborate with cross-functional teams to execute marketing campaigns, product launches, and seasonal promotions.
- Monitor competitor activity, pricing trends, and market shifts within the SEA and India e-commerce landscapes.
- Troubleshoot technical issues on the e-commerce backend to ensure a seamless shopping experience for customers.
- Prepare regular analytical reports to provide actionable insights to management regarding traffic, conversion rates, and ROI.
- Continuously improve operational processes to increase efficiency and reduce operational costs.
Kualifikasi
- Bachelor’s degree in Business, Marketing, Information Technology, or a related field.
- Minimum 2–4 years of proven experience in e-commerce operations, marketplace management (e.g., Shopee, Lazada, or Amazon), or digital marketing.
- Strong analytical mindset with the ability to interpret data and translate it into strategic business actions.
- Proficiency in e-commerce back-end tools, CMS, and data visualization tools (e.g., Google Analytics, Excel).
- Excellent communication skills with the ability to collaborate effectively across international time zones and cultures.
- Experience in the home furnishing or retail industry is highly advantageous.
- Strong problem-solving skills and the ability to manage multiple projects under tight deadlines.