Deskripsi Pekerjaan
iSupport Worldwide is a dynamic and rapidly expanding company that specializes in providing top-tier business process outsourcing and support solutions to a diverse global clientele. Our success is built on the talent and dedication of our team members, and we are committed to fostering a workplace where innovation, collaboration, and professional growth are paramount.
We are on the lookout for a strategic and detail-oriented eCommerce Merchandising Specialist to join our high-performing team based in Ortigas, Metro Manila. This role is critical to the success of our clients' online retail presence. You will act as the main driver behind the online product catalog, ensuring every product listing is accurate, visually appealing, and fully optimized to drive traffic and maximize conversion rates.
Your day-to-day responsibilities will include overseeing the end-to-end merchandising lifecycle: from uploading and organizing product data, to optimizing product titles, descriptions, and images for SEO, to managing on-site promotional placements. You will collaborate closely with the marketing, creative, and supply chain teams to ensure that all merchandising efforts align with broader business goals.
We are looking for a data-driven individual who thrives in a fast-paced environment. You will use analytics platforms like Google Analytics and native ecommerce dashboards to track key performance indicators, identify trends, and make actionable recommendations to improve the shopping experience. A keen eye for visual aesthetics and a deep understanding of consumer behavior on digital channels are essential for success.
This is an outstanding opportunity for an experienced merchandising professional to join an innovative company, work with a talented team, and directly influence the growth of our online business. If you are passionate about eCommerce and ready to make a significant impact, we want to hear from you!
Tanggung Jawab
- Manage the end-to-end merchandising of the eCommerce product catalog, ensuring all product data (titles, descriptions, images, pricing) is accurate and optimized.
- Develop and implement data-driven merchandising strategies to improve product discoverability, customer engagement, and sales conversion rates.
- Conduct comprehensive keyword research and apply SEO best practices to product listings and category pages to maximize organic search visibility.
- Plan, execute, and monitor on-site promotional campaigns, seasonal sales events, and product launches in collaboration with the marketing team.
- Analyze web analytics and sales data to identify performance trends, customer behavior patterns, and opportunities for optimization.
- Perform regular competitive analysis and market research to maintain a strong competitive edge and identify new product opportunities.
- Coordinate with the inventory and supply chain teams to ensure seamless stock management and accurate product availability.
- Maintain brand voice and visual consistency across all digital product touchpoints, including product detail pages, banners, and landing pages.
Kualifikasi
- Bachelor’s degree in Marketing, Business Administration, E-Commerce, or a related business discipline.
- Minimum of 2-3 years of proven experience in eCommerce merchandising, product management, or digital marketing within a retail environment.
- Hands-on experience with major eCommerce platforms such as Shopify, Magento, WooCommerce, or BigCommerce.
- Strong working knowledge of SEO principles and experience with SEO tools (e.g., Google Search Console, Ahrefs, SEMrush, Moz).
- Proficiency in using web analytics tools, especially Google Analytics, to derive actionable insights.
- Exceptional analytical and problem-solving skills with a strong attention to detail and accuracy.
- Excellent communication and interpersonal skills, with the ability to collaborate effectively across multiple departments.
- Highly organized with the ability to manage multiple projects, prioritize tasks, and meet deadlines in a fast-paced environment.