Deskripsi Pekerjaan
Are you a high-energy professional with a passion for the food-tech industry? Join our dynamic GrabFood Commercial team as an Enterprise Key Account Management (KAM) Associate. In this role, you will be the strategic backbone for our top-tier merchant partners, ensuring their operational excellence and commercial growth within the Grab ecosystem.
As an Enterprise KAM Associate, you will not just manage relationships; you will drive critical business decisions that influence the market landscape. You will work closely with cross-functional teams to optimize menu performance, resolve complex operational challenges, and execute high-impact marketing campaigns that keep our users coming back for more. This is a high-visibility role perfect for a data-driven individual who thrives in a fast-paced environment and wants to make a tangible impact on Southeast Asia's leading super-app.
Tanggung Jawab
- Manage a portfolio of enterprise merchant partners to ensure sustained commercial growth and operational health.
- Develop and implement strategic growth plans tailored to the specific needs of large-scale food and beverage chains.
- Analyze key performance metrics (GTV, conversion rates, and operational efficiency) to provide actionable insights to partners.
- Collaborate with internal teams, including logistics, marketing, and product, to resolve issues and enhance the merchant experience.
- Identify and execute commercial opportunities, including bundle strategies and exclusive promotional campaigns.
- Monitor competitive landscapes and market trends to provide recommendations that maintain our competitive edge.
- Lead periodic business reviews with key stakeholders to align on performance goals and project roadmaps.
Kualifikasi
- Bachelor’s degree in Business, Marketing, Economics, or a related field.
- 2-4 years of experience in Key Account Management, Sales, or Business Development within the tech or F&B industry.
- Proficiency in data analysis tools (Excel, SQL is a plus) and experience in building data-backed business cases.
- Strong interpersonal and negotiation skills, capable of influencing high-level stakeholders.
- Ability to thrive in a high-pressure, fast-paced, and ambiguous environment.
- Excellent command of both written and spoken English and Bahasa Indonesia.
- Prior experience in the logistics or food delivery sector is highly advantageous.