Deskripsi Pekerjaan
Join EMAPTA as an Executive Consumer Operations Specialist and become a key player in driving high-impact subscriber campaigns using Salesforce Marketing Cloud. This global role is designed for top digital operations talent who are passionate about optimizing consumer experiences and driving business growth. You'll be at the forefront of implementing cutting-edge marketing strategies that engage, retain, and expand our customer base in an ever-evolving digital landscape.
As part of our dynamic team, you'll collaborate with cross-functional departments to develop and execute comprehensive consumer operations plans. Your expertise in Salesforce Marketing Cloud will be instrumental in creating personalized customer journeys, analyzing campaign performance metrics, and continuously refining our approach to maximize ROI. We offer a day shift schedule with weekends off, comprehensive benefits including Day 1 HMO coverage, and the opportunity to work in our Ortigas office.
EMAPTA values innovation, excellence, and professional growth. We provide a supportive environment where your skills will be challenged, your contributions recognized, and your career nurtured. If you're ready to take your consumer operations expertise to the next level in a role that offers both impact and work-life balance, we encourage you to apply.
Tanggung Jawab
- Design and execute high-impact subscriber campaigns using Salesforce Marketing Cloud to drive customer engagement and retention
- Analyze campaign performance metrics and consumer behavior data to optimize marketing strategies
- Collaborate with cross-functional teams to develop comprehensive consumer operations plans
- Implement personalized customer journeys based on segmentation and targeting strategies
- Monitor and report on key performance indicators (KPIs) for consumer operations initiatives
- Stay updated on industry trends and best practices in digital marketing and consumer operations
- Continuously refine marketing approaches to maximize ROI and improve customer satisfaction
Kualifikasi
- Bachelor's degree in Marketing, Business, Communications, or related field
- Proven experience with Salesforce Marketing Cloud and other marketing automation tools
- Strong analytical skills with the ability to interpret data and make data-driven decisions
- Excellent communication and interpersonal skills for collaborating with cross-functional teams
- Previous experience in consumer operations, campaign management, or digital marketing
- Detail-oriented with strong organizational and project management abilities
- Ability to thrive in a fast-paced, global environment with multiple stakeholders