Deskripsi Pekerjaan
Join PT Mitra Solusi Lelang as a Field Collection Officer in Ogan Komering Ulu and play a vital role in our financial recovery operations. This position requires direct customer engagement through home visits to facilitate timely repayment of overdue credit installments. You'll be the frontline representative ensuring our clients maintain financial obligations while preserving positive customer relationships. The role demands strong interpersonal skills, resilience, and ethical conduct in sensitive collection scenarios. We offer competitive compensation and a dynamic work environment where your contributions directly impact our company's financial health and customer satisfaction metrics.
As part of our growing financial services team, you'll receive comprehensive training on collection protocols and negotiation techniques. This contract position provides an excellent opportunity to develop expertise in debt recovery while serving communities across Sumatera Selatan. Our commitment to ethical practices ensures you'll operate within legal frameworks while maximizing collection efficiency.
Tanggung Jawab
- Conduct scheduled home visits to customers with overdue credit installments
- Facilitate direct payment collection through face-to-face interactions
- Negotiate flexible repayment plans based on customer financial capacity
- Maintain detailed records of collection activities and customer communications
- Coordinate with back-office team to update payment status and customer information
- Adhere to legal compliance standards during all collection procedures
- Identify potential risks and escalate high-priority cases to management
Kualifikasi
- High school diploma or equivalent qualification required
- Minimum 1 year experience in field collections or customer-facing roles
- Strong communication and negotiation skills in Bahasa Indonesia
- Ability to work independently with minimal supervision
- Valid motorcycle license and reliable transportation for field visits
- Basic proficiency in MS Office applications for reporting
- Integrity and professional conduct in sensitive financial situations