Deskripsi Pekerjaan
Join Asticom as a Field Service Coordinator and become the backbone of our technical operations! In this dynamic role, you'll ensure seamless dispatching of service tickets based on client endorsements, guaranteeing timely resolutions and exceptional customer experiences. You'll serve as the central communication hub between clients, technicians, and internal teams, coordinating field activities while maintaining real-time updates in our tracking systems. This position offers the opportunity to optimize service delivery workflows, troubleshoot logistical challenges, and contribute to continuous process improvements. Ideal for detail-oriented professionals with a passion for operational excellence, this contract position provides hands-on experience in service management within a growing technical services company. If you thrive in fast-paced environments and excel at balancing multiple priorities, apply now to join our dedicated team in Nueva Ecija!
Tanggung Jawab
- Dispatch field service tickets based on client endorsements and priority protocols
- Coordinate with technicians to optimize scheduling and resource allocation
- Maintain real-time ticket status updates in service management systems
- Act as primary communication liaison between clients and field teams
- Monitor service delivery timelines and address operational bottlenecks
- Generate performance reports and service metrics for continuous improvement
- Resolve scheduling conflicts and ensure SLA compliance
Kualifikasi
- High school diploma or equivalent; technical/vocational degree preferred
- 1-2 years experience in coordination, dispatch, or customer service roles
- Strong organizational skills with ability to manage multiple priorities
- Excellent communication and interpersonal abilities
- Proficiency in service management software and MS Office applications
- Knowledge of Nueva Ecija service area is advantageous
- Ability to work under pressure and adapt to changing schedules