Deskripsi Pekerjaan
Join the AXS Operations Team as a vital Field Service Technician. As the hands and legs of the Operations Team, your main responsibility is to troubleshoot, repair, and maintain AXS kiosks installed across Singapore. In this dynamic role, you will serve as the primary technical support for our extensive network of self-service kiosks, ensuring they remain operational and efficient for the public.
You will be responsible for performing on-site diagnostics, executing hardware repairs, and conducting routine maintenance checks. From replacing faulty touch panels and printers to troubleshooting software glitches, your expertise ensures minimal downtime and high service availability. If you are a hands-on problem solver with a passion for technology and customer service, this is an excellent opportunity to grow your career in the fintech and public services sector.
Tanggung Jawab
- Perform on-site diagnosis and repair of AXS kiosks and self-service terminals.
- Conduct routine maintenance and preventative checks to ensure system reliability.
- Replace faulty hardware components, including printers, touch screens, and payment modules.
- Install and configure software updates and firmware upgrades.
- Travel to various client sites within Singapore to resolve technical issues.
- Document all service logs, repairs, and maintenance activities accurately.
- Coordinate with the central operations team to report critical faults and escalate issues.
Kualifikasi
- NITEC, Diploma, or Degree in Electronics, Electrical Engineering, IT, or Computer Science.
- Minimum 1-2 years of experience in field service, technical support, or hardware repair.
- Strong knowledge of PC hardware, network connectivity, and troubleshooting methodologies.
- Valid Class 3 or 3B driving license (Essential for site travel).
- Ability to work independently, manage time effectively, and adapt to changing priorities.
- Good communication skills and a customer-focused attitude.
- Physically fit to perform site visits and equipment handling.