Deskripsi Pekerjaan
Are you a hospitality professional with a passion for creating unforgettable guest experiences? Sikara Lombok Hotel is looking for a dedicated and charismatic Front Desk Assistant to join our team in a stunning, world-class beachfront setting.
As the first point of contact for our international and domestic guests, you will play a pivotal role in maintaining the high standards of luxury and hospitality that define our brand. We are seeking a candidate who excels at communication, possesses a problem-solving mindset, and thrives in a fast-paced, high-end environment. In return, we offer a dynamic work culture, opportunities for career advancement, and a comprehensive benefits package designed to support your professional journey in the tourism industry.
Join us in providing the ultimate Lombok experience—where every detail matters and every guest interaction is an opportunity to create a lasting memory.
Tanggung Jawab
- Warmly welcome guests upon arrival and manage the seamless check-in and check-out process.
- Serve as the primary information hub for guests, providing expert recommendations on local attractions, transportation, and excursions.
- Handle guest inquiries, special requests, and complaints with professionalism, empathy, and efficiency.
- Maintain accurate guest records and room availability status within the Property Management System (PMS).
- Coordinate closely with Housekeeping and F&B departments to ensure guest rooms and amenities are prepared to the highest standard.
- Manage front desk administrative tasks, including processing payments, handling telephone calls, and managing reservation inquiries.
- Ensure the lobby area remains clean, welcoming, and reflective of the hotel’s premium brand image.
Kualifikasi
- Minimum 1-2 years of experience in a Front Office or Guest Relations role, preferably within a 4-star or 5-star hotel/resort.
- Strong command of English, both verbal and written; proficiency in additional languages is a significant advantage.
- Excellent interpersonal skills with a natural ability to build rapport with diverse guests.
- Proficiency in hotel reservation systems and Microsoft Office suite.
- Ability to work a flexible schedule, including weekends, holidays, and rotating shifts.
- Polished professional appearance and a proactive, guest-centric attitude.
- Strong problem-solving skills and the ability to remain calm under pressure.