Deskripsi Pekerjaan
Are you a people person with a passion for healthcare excellence? MAYS BIOCARE SIGNATURE is looking for a vibrant and professional Frontline Office team member to be the face of our clinic in Jakarta Barat. In this role, you will play a pivotal part in ensuring our patients receive a warm, efficient, and supportive experience from the moment they walk through our doors.
We are a fast-growing healthcare company that values dedication, empathy, and professional integrity. If you are looking for a career that offers a balanced work-life environment and clear opportunities for personal development, we want to meet you. Join our dynamic team and help us set the standard for patient-centered service in Indonesia.
Tanggung Jawab
- Greet and welcome patients/clients with a professional and friendly demeanor.
- Manage front-desk operations, including appointment scheduling and patient registration.
- Handle general inquiries via phone, email, and in-person, ensuring accurate and timely information.
- Maintain patient records with high levels of confidentiality and data accuracy.
- Coordinate with medical staff to ensure seamless patient flow and wait-time management.
- Process payments and handle basic administrative documentation.
- Resolve patient concerns or complaints with patience and professional problem-solving skills.
Kualifikasi
- Minimum High School Diploma (SMA/SMK) or Diploma/Bachelor degree in any field.
- Excellent communication and interpersonal skills, with a focus on customer service excellence.
- Ability to remain calm and professional under pressure in a fast-paced environment.
- Proficiency in basic computer applications (Microsoft Office, email, and booking software).
- Willingness to work in a clinical setting with a flexible schedule.
- Strong organizational skills and attention to detail.
- Well-groomed appearance and a positive, solution-oriented attitude.