Deskripsi Pekerjaan
Are you passionate about fitness and customer service? X Team Gym is looking for an energetic and professional Frontliner to become the face of our facility in Yogyakarta. As the first point of contact for our members, you will play a crucial role in creating a welcoming, motivating, and organized environment. We are seeking an individual with a positive attitude, strong communication skills, and a genuine interest in supporting our members' fitness journeys.
In this role, you will handle daily administrative tasks, manage member inquiries, and ensure our gym floor operates smoothly. If you enjoy interacting with people, have a knack for problem-solving, and want to build a career in the health and wellness industry, we want to hear from you!
Tanggung Jawab
- Greet members and guests with a professional, welcoming demeanor.
- Manage the check-in process and ensure all gym access protocols are followed.
- Provide detailed information to prospective members regarding gym memberships, class schedules, and amenities.
- Handle incoming phone calls, emails, and social media inquiries in a timely manner.
- Assist in maintaining the cleanliness and orderliness of the lobby and common areas.
- Process membership payments and maintain accurate records in the gym management system.
- Coordinate with the training staff to ensure a seamless member experience.
- Address member feedback and resolve minor issues to ensure high levels of satisfaction.
Kualifikasi
- High school diploma or equivalent (Bachelor's degree is a plus).
- Minimum 1 year of experience in customer service, hospitality, or a front-office role.
- Strong interpersonal skills and a friendly, approachable personality.
- Proficiency in basic computer applications (MS Office, Google Workspace, or gym software).
- Willingness to work flexible hours, including weekends or shifts as required.
- Passion for fitness and an active lifestyle.
- Excellent verbal and written communication skills in Indonesian (English proficiency is an advantage).
- Ability to multitask and work effectively in a fast-paced environment.