Deskripsi Pekerjaan
Join Roche, a global healthcare innovator, as a Global Customer Experience End to End Invoice to Pay Business & Systems Analyst. In this pivotal role, you'll drive excellence in the invoice-to-pay lifecycle, ensuring seamless customer interactions while optimizing financial processes across global markets. You'll bridge the gap between business objectives and technical solutions, analyzing end-to-end workflows to identify automation opportunities, enhance system integrations, and deliver measurable improvements in efficiency and customer satisfaction. Collaborate with cross-functional teams to translate complex requirements into actionable system specifications, implement process enhancements, and monitor KPIs that align with Roche's commitment to world-class service delivery.
Your impact will extend beyond process optimization – you'll champion customer-centric design principles in financial systems, ensuring our global partners experience frictionless transactions. Roche fosters an environment where diverse perspectives thrive, and you'll contribute to a culture of continuous improvement where innovation is celebrated. If you're passionate about leveraging technology to solve real-world business challenges while making a meaningful difference in healthcare, this role offers the perfect platform to grow your career.
Tanggung Jawab
- Analyze and document end-to-end invoice-to-pay processes to identify bottlenecks and improvement opportunities
- Gather, document, and validate business requirements for financial systems and customer experience enhancements
- Collaborate with IT teams to implement system solutions that streamline invoice processing and payment workflows
- Develop process automation strategies using RPA or other technologies to reduce manual processing
- Monitor KPIs related to invoice-to-pay cycle times, accuracy, and customer satisfaction metrics
- Facilitate stakeholder workshops to align business needs with technical capabilities
- Create training materials and provide support for system users during implementation phases
Kualifikasi
- Bachelor's degree in Business Administration, IT, Finance, or related field
- Minimum 3 years' experience in business analysis or systems analysis within financial operations
- Deep understanding of end-to-end invoice-to-pay processes and financial systems
- Proficiency in requirement gathering methodologies (e.g., user stories, use cases)
- Experience with ERP systems (SAP, Oracle) and process automation tools
- Strong analytical skills with ability to translate complex business needs into technical specifications
- Excellent communication skills with proven ability to engage stakeholders at all levels