Deskripsi Pekerjaan
Join Henkel as a Global System User Support professional and be part of a dynamic team that drives innovation across our worldwide operations. In this role, you will deliver topâtier technical assistance to internal users, troubleshoot hardware and software issues, and ensure seamless system performance across diverse environments.
You will collaborate with crossâfunctional teams to resolve incidents, implement bestâpractice solutions, and support the rollout of new technologies. Your focus on user satisfaction, proactive problemâsolving, and continuous improvement will help maintain a highly efficient IT infrastructure that empowers Henkelâs global business.
Key aspects of the role include:
- Providing firstâlevel support for desktop, laptop, mobile, and peripheral devices.
- Managing user accounts, permissions, and access controls in Active Directory.
- Diagnosing and resolving network, email, and application issues.
- Documenting incidents, resolutions, and knowledge base articles.
- Assisting in the deployment and configuration of system updates and patches.
- Contributing to IT projects, including system migrations and upgrades.
This position offers competitive compensation, professional development opportunities, and the chance to work in the heart of Makati Cityâs vibrant business district.
Tanggung Jawab
- Deliver timely and effective technical support to endâusers via phone, email, and onâsite assistance.
- Diagnose hardware, software, and network problems and implement effective solutions.
- Manage user account lifecycle, including provisioning, modifications, and deâprovisioning.
- Maintain accurate records of incidents and service requests in the IT ticketing system.
- Participate in the testing and rollout of new software releases and system updates.
- Support security compliance by enforcing password policies and access controls.
- Provide guidance and training to users on standard procedures and best practices.
Kualifikasi
- Bachelorâs degree in Information Technology, Computer Science, or a related field.
- 1â3 years of experience in a helpâdesk or desktop support role.
- Proficiency with Windows operating systems, Microsoft Office, and standard enterprise applications.
- Familiarity with Active Directory, network fundamentals, and remote desktop tools.
- Strong problemâsolving skills and ability to prioritize multiple incidents.
- Excellent verbal and written communication in English; Tagalog proficiency is a plus.
- Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified Desktop Support Technician are advantageous.
- Willingness to work rotating shifts, including occasional weekends and holidays.