Deskripsi Pekerjaan
Lead the Future of Global Travel at Trip.com Group
Are you an inspiring leader passionate about travel and operations? Trip.com Group, a global powerhouse in the travel industry, is seeking a dynamic Group Leader - IB (International Business) - HTL (Hotel) to join our vibrant team in Metro Manila. In this high-impact role, you will be the strategic bridge between management and the operational team, ensuring critical projects launch flawlessly and drive tangible business results.
Your primary mission is to lead a dedicated group of professionals, foster a high-performance culture, and ensure that our targeted operational KPIs are consistently met and exceeded. You will analyze performance data, identify areas for improvement, and implement effective solutions to enhance efficiency and quality. This is a unique opportunity to contribute directly to the success of a world-class travel platform, optimizing hotel supply operations for international markets.
Your Responsibilities
As a Group Leader, you will take ownership of the daily operations within the IB-HTL unit. You will coordinate with cross-functional teams, manage project timelines, and develop your team members to reach their full potential.
What We Look For
We seek a seasoned leader with a strong background in operations, project management, or e-commerce, ideally within travel or hospitality. You possess excellent analytical skills and can translate data into actionable strategies. Your communication style is collaborative and direct, enabling you to influence stakeholders across different functions and geographies.
Trip.com Group is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Tanggung Jawab
- Lead, mentor, and manage the performance of a team of specialists within the International Business-Hotel (IB-HTL) department.
- Collaborate with the management team to plan, execute, and launch strategic projects successfully.
- Monitor daily and weekly operational KPIs, implementing corrective actions to ensure targets are achieved.
- Analyze operational workflows and identify opportunities for process improvements and efficiency gains.
- Serve as the main point of escalation for complex issues, ensuring timely and effective resolution.
- Prepare and present detailed performance reports and business insights to senior management.
- Coordinate with cross-functional teams (Product, Marketing, Quality) to drive alignment and achieve business goals.
Kualifikasi
- Bachelor's degree in Business Administration, Hospitality Management, Marketing, or a related field.
- Minimum of 2 years of proven experience in a supervisory, team lead, or management role within an operations or customer service environment.
- Strong background in the travel, hospitality, or e-commerce industry is highly preferred.
- Excellent analytical skills with proficiency in data analysis tools (e.g., Excel, SQL).
- Exceptional verbal and written communication skills in English.
- Demonstrated ability to drive a team toward achieving KPIs and operational targets.
- Highly organized with strong project management and problem-solving capabilities.
- Ability to thrive in a fast-paced, multicultural, and results-driven environment.