Deskripsi Pekerjaan
Join Accor as a Guest Experience Supervisor and become the driving force behind exceptional guest satisfaction in our prestigious hospitality establishment. In this dynamic leadership role, you'll lead, coach, and support our dedicated Guest Experience team in delivering personalized services that exceed guest expectations at every touchpoint.
Your responsibilities will include monitoring guest satisfaction metrics, proactively identifying opportunities for service enhancement, and implementing strategies to elevate the overall guest experience. You'll work closely with various departments to ensure seamless service delivery and resolve any guest concerns with professionalism and efficiency.
As a Guest Experience Supervisor at Accor, you'll play a crucial role in maintaining our brand's reputation for excellence while fostering a positive work environment that empowers your team to deliver outstanding service. If you're passionate about hospitality, possess strong leadership skills, and are committed to creating memorable guest experiences, we invite you to apply for this exciting opportunity.
Tanggung Jawab
- Lead, train, and mentor the Guest Experience team to ensure consistent delivery of exceptional service standards
- Monitor guest satisfaction through various feedback channels and implement action plans for improvement
- Proactively identify opportunities to enhance guest experience and develop innovative solutions
- Coordinate with other departments to ensure seamless service delivery and resolve guest concerns
- Conduct regular team meetings, performance reviews, and provide constructive feedback
- Implement and maintain service excellence programs and initiatives
- Stay updated on industry trends and best practices in guest experience management
Kualifikasi
- Bachelor's degree in Hospitality Management or related field preferred
- Minimum 2-3 years of experience in a guest-facing role, with supervisory experience preferred
- Strong leadership and team management abilities
- Excellent communication and interpersonal skills
- Problem-solving abilities with a focus on guest satisfaction
- Proficiency in property management systems and reservation systems
- Fluency in English and Bahasa Indonesia; additional languages are a plus