Deskripsi Pekerjaan
Join Tachyon.net as our Head of CRM and lead the transformation of customer relationships in Indonesia's dynamic digital landscape. This strategic role empowers you to architect and execute innovative CRM initiatives that drive customer acquisition, retention, and lifetime value. You'll spearhead digital transformation efforts, optimize subscriber lifecycle management, and implement cutting-edge campaign automation systems to deliver personalized customer experiences at scale. Collaborate with cross-functional teams to align CRM strategies with business objectives while mentoring a high-performing team of CRM professionals. In this Jakarta-based leadership position, you'll leverage data-driven insights to enhance customer engagement, improve marketing ROI, and position Tachyon.net as a market leader in customer experience innovation.
Tanggung Jawab
- Develop and execute comprehensive CRM strategies aligned with business growth objectives
- Lead digital transformation initiatives across customer touchpoints
- Design and implement automated campaign systems for personalized customer journeys
- Optimize subscriber lifecycle management to maximize retention and upsell opportunities
- Analyze customer data to derive actionable insights and improve CRM performance
- Manage and mentor CRM team members to foster professional development
- Collaborate with marketing, sales, and product teams to ensure CRM alignment
- Stay current with emerging CRM technologies and industry best practices
Kualifikasi
- Bachelor's degree in Marketing, Business Administration, or related field (Master's preferred)
- Minimum 8 years of CRM experience with 3+ years in leadership roles
- Proven expertise in digital transformation and campaign automation systems
- Strong analytical skills with experience in CRM analytics and data visualization
- Proficiency in CRM platforms (Salesforce, HubSpot, or equivalent)
- Exceptional leadership abilities with team management experience
- Experience in telecommunications or SaaS industry highly valued
- Fluency in both Bahasa Indonesia and English