Deskripsi Pekerjaan
Join our dynamic healthcare team as a Healthcare Operations Executive (Pharmacy) and play a pivotal role in revolutionizing telemedicine services. In this critical position, you will oversee patient flow management, optimize staffing resources, and ensure strict compliance with healthcare regulations. Your expertise will be instrumental in maintaining smooth operations, implementing effective service recovery protocols, and delivering exceptional patient care experiences.
As a key member of our operations team, you will collaborate with cross-functional departments to enhance service delivery, identify process improvements, and drive operational excellence. This role offers an exciting opportunity to make a significant impact on healthcare accessibility and quality in the East Region, contributing to our mission of providing innovative and patient-centered telemedicine solutions.
Tanggung Jawab
- Manage and optimize patient flow in telemedicine pharmacy operations
- Coordinate staffing schedules and resources to ensure efficient service delivery
- Monitor and ensure compliance with healthcare regulations and quality standards
- Implement service recovery protocols to address patient concerns and improve satisfaction
- Analyze operational metrics to identify areas for improvement and implement corrective actions
- Collaborate with pharmacy teams to streamline processes and enhance patient care
- Develop and maintain operational policies and procedures aligned with industry best practices
Kualifikasi
- Bachelor's degree in Healthcare Administration, Pharmacy, or related field
- Minimum of 3-5 years of experience in healthcare operations or pharmacy management
- Strong knowledge of healthcare regulations and compliance requirements
- Excellent problem-solving skills with a focus on service recovery
- Proficiency in healthcare management software and telemedicine platforms
- Exceptional communication and interpersonal skills
- Ability to work effectively in a fast-paced, dynamic healthcare environment