Deskripsi Pekerjaan
Are you a healthcare professional with a passion for service excellence? Reycom Document Solusi (RDS Group) is looking for a dedicated Healthcare Service Officer to join our team on-site at our partner hospitals in Jakarta. This role is critical in ensuring a seamless experience for patients utilizing insurance services.
As a Healthcare Service Officer, you will serve as the primary liaison between the hospital, the insurance provider, and the patient. You will be responsible for overseeing the cashless claim process, ensuring all documentation is accurate, and providing real-time support to resolve any administrative hurdles. This is an excellent opportunity for individuals with a medical or insurance background to grow their career in a dynamic corporate environment.
Working at the heart of hospital operations, you will contribute directly to patient satisfaction and operational efficiency. If you are detail-oriented, have strong communication skills, and enjoy working in a fast-paced healthcare setting, we want to hear from you!
Tanggung Jawab
- Monitor and facilitate cashless insurance services for patients at partner hospitals.
- Coordinate with hospital administrative staff to ensure smooth patient admission and discharge processes.
- Verify patient insurance eligibility and validate required medical documentation.
- Act as a bridge between the insurance provider and the hospital to resolve claim discrepancies.
- Provide detailed information to patients regarding their insurance coverage and benefits.
- Maintain accurate daily reports on service activities and patient status.
- Ensure all administrative procedures comply with both hospital and company standards.
- Troubleshoot and escalate complex insurance billing issues to the management team.
Kualifikasi
- Minimum Diploma (D3) or Bachelor’s Degree (S1) in Nursing, Public Health, or Pharmacy.
- At least 1-2 years of experience in healthcare administration, insurance TPA, or hospital relations.
- Strong understanding of medical terminology and health insurance claim processes.
- Excellent interpersonal and communication skills for patient and stakeholder management.
- Proficient in Microsoft Office (Excel, Word) and basic database management.
- Ability to work independently and maintain professionalism in a hospital environment.
- Detail-oriented with strong problem-solving capabilities.
- Willingness to work on a contract basis and follow hospital operational hours.