Deskripsi Pekerjaan
Are you a high-caliber leader with extensive experience in the healthcare BPO sector? We are seeking a strategic Healthcare Service Operations Manager (SOM) or Director to lead our mission-critical night shift operations in Pasig. This is a high-impact role designed for seasoned professionals who thrive in fast-paced environments and possess a deep understanding of US healthcare workflows, clinical operations, and client management.
As a key leader in our organization, you will be responsible for driving operational excellence, ensuring strict compliance with healthcare regulations, and mentoring high-performing teams to deliver world-class service. If you are a visionary leader ready to take the next step in your career with a competitive compensation package of up to ₱200,000, we want to hear from you.
Tanggung Jawab
- Provide strategic leadership and oversight for end-to-end healthcare service operations during the night shift.
- Ensure 100% compliance with HIPAA, HITECH, and internal healthcare quality standards.
- Develop and implement operational strategies to optimize KPIs, including CSAT, AHT, and Quality scores.
- Lead, coach, and develop a team of managers and supervisors to foster a culture of high performance and professional growth.
- Manage complex client relationships, serving as the primary point of contact for operational performance reviews and escalations.
- Analyze operational data to identify bottlenecks and spearhead process improvement initiatives.
- Manage workforce planning and resource allocation to ensure staffing levels meet evolving client demands.
Kualifikasi
- Bachelor’s degree in Healthcare Management, Business Administration, or a related field (Master’s degree is a plus).
- Minimum of 5-8 years of leadership experience in a Healthcare BPO environment, specifically as an SOM or Director.
- Deep understanding of US Healthcare insurance processes, claims, or clinical support services.
- Proven track record of managing large-scale teams (200+ FTEs) in an onsite capacity.
- Expertise in quality assurance frameworks and regulatory healthcare compliance.
- Exceptional stakeholder management and communication skills with the ability to influence C-level executives.
- Must be highly flexible to work permanent night shift schedules in Pasig City.