Deskripsi Pekerjaan
Join Kabobs Premium Kebab's dynamic IT team as a Helpdesk Specialist! We're seeking a tech-savvy professional to deliver exceptional technical support across our growing organization. In this vital role, you'll serve as the first point of contact for resolving hardware, software, and application issues while ensuring seamless digital operations. You'll troubleshoot desktop/laptop systems, configure peripherals, maintain network connectivity, and document all support activities using our ticketing system. This position offers an exciting opportunity to work in a fast-paced F&B environment where technology drives customer experience. If you're passionate about problem-solving and enjoy helping colleagues optimize their digital tools, apply today to become part of our innovative team!
Tanggung Jawab
- Provide first-level technical support via phone, email, and in-person for all hardware/software issues
- Diagnose and resolve desktop/laptop problems including OS, applications, and peripherals
- Install, configure, and maintain software applications across company systems
- Manage IT inventory and assets including hardware tracking and maintenance
- Document all support activities in ticketing systems with detailed resolution steps
- Collaborate with IT team to escalate complex issues and implement solutions
- Conduct user training on software best practices and security protocols
- Monitor system performance and proactively address potential technical risks
Kualifikasi
- Minimum 1 year experience in helpdesk or technical support role
- Strong knowledge of Windows OS and common business applications
- Experience with hardware troubleshooting and peripheral configuration
- Familiarity with network fundamentals and connectivity solutions
- Certification in CompTIA A+, ITIL Foundation, or equivalent preferred
- Excellent problem-solving and communication skills in Bahasa Indonesia
- Ability to prioritize tasks and work independently in a fast-paced environment
- Basic knowledge of POS systems and F&B technology is advantageous