Deskripsi Pekerjaan
Are you a skilled and meticulous technician with a passion for ensuring household appliances run flawlessly? Livinox Malaysia Sdn Bhd, a leading name in quality home solutions, is seeking a dedicated and experienced In-House Technician to join our dynamic team in Kota Damansara, Selangor. This is an exciting opportunity for a professional who thrives on hands-on troubleshooting, meticulous problem-solving, and delivering exceptional service to our valued customers, all while maintaining the highest safety standards.
As an In-House Technician at Livinox, you will be a critical part of our customer service and technical support department. Your primary responsibility will involve expertly diagnosing, repairing, and maintaining a wide range of Livinox household appliances directly within our service center. This role demands a keen eye for detail, a strong understanding of mechanical and electrical systems, and an unwavering commitment to operational safety protocols. You will play a crucial role in ensuring that all repairs are performed efficiently, effectively, and to Livinox's rigorous quality benchmarks, directly contributing to customer satisfaction and upholding our brand's reputation for reliability and excellence.
We are looking for an individual who is not only technically proficient but also possesses excellent communication skills and a customer-centric approach. If you're ready to bring your technical prowess and dedication to a company that values precision, safety, continuous improvement, and customer delight, we encourage you to apply! Join Livinox Malaysia and become a vital part of a team committed to providing innovative and durable home solutions. We offer a supportive work environment, opportunities for professional development, and a competitive salary package that rewards your expertise. Take the next step in your career and help us keep homes running smoothly across Malaysia.
Tanggung Jawab
- Perform diagnostic tests and accurate troubleshooting on various household appliances (e.g., ovens, cooktops, dishwashers, refrigerators) to identify faults.
- Execute timely and effective repairs, replacements, and maintenance services in accordance with Livinox service manuals and quality standards.
- Ensure strict compliance with all safety regulations, company policies, and industry best practices during all repair operations.
- Maintain accurate records of all service activities, including parts used, time spent, and repair outcomes.
- Provide clear, concise, and professional explanations of issues and repairs to customers.
- Manage and maintain an organized inventory of spare parts and tools within the workshop.
- Participate in ongoing training to stay updated with new appliance models, technologies, and repair techniques.
- Collaborate with the customer service team to schedule repairs and ensure timely completion of service requests.
Kualifikasi
- Proven experience (2+ years) as an Appliance Technician, In-House Technician, or similar role, preferably with household appliances.
- Strong technical aptitude with a solid understanding of mechanical, electrical, and electronic systems.
- Demonstrated ability to perform repairs on various home appliances safely and effectively.
- Vocational training or certification in appliance repair, electrical engineering, or a related technical field is highly desirable.
- Excellent problem-solving skills and attention to detail.
- Ability to read and interpret technical diagrams and service manuals.
- Strong communication and interpersonal skills, with a customer-focused attitude.
- A valid Malaysian driving license may be an advantage for potential future field work, though this role is primarily in-house.