Deskripsi Pekerjaan
Join Abishar Technologies Indonesia as an IT Application Service Support Specialist and become a vital part of our dynamic technology team. This contract position offers an exciting opportunity to deliver exceptional technical support for enterprise applications while working in Jakarta's vibrant tech ecosystem. You'll be instrumental in maintaining system stability, troubleshooting complex issues, and ensuring seamless user experiences across our client portfolio. We're seeking a proactive problem-solver with strong technical acumen who thrives in collaborative environments. The ideal candidate will possess hands-on experience with application maintenance and service-level management, with a commitment to continuous improvement of IT service delivery. This role provides competitive compensation and valuable exposure to diverse enterprise systems in a growing Indonesian tech company.
Tanggung Jawab
- Provide first and second-line technical support for enterprise applications
- Diagnose and resolve application-related incidents and service requests
- Monitor system performance and proactively address potential issues
- Document technical procedures, solutions, and knowledge base articles
- Collaborate with development teams to troubleshoot application defects
- Conduct user training and create operational documentation
- Manage service level agreements (SLAs) for application support
- Implement application updates and patches following change management protocols
Kualifikasi
- Bachelor's degree in Computer Science, Information Technology, or related field
- Minimum 2 years of experience in IT application support or helpdesk roles
- Strong knowledge of application lifecycle management and IT service management principles
- Proficiency in troubleshooting tools like Jira, ServiceNow, or similar platforms
- Experience with enterprise applications (ERP, CRM, or business systems)
- Excellent problem-solving skills and ability to work under pressure
- Strong written and verbal communication skills in both English and Indonesian
- Relevant certifications (ITIL, CompTIA, or vendor-specific) preferred