Deskripsi Pekerjaan
Join Cinepolis Indonesia's dynamic IT team as an IT Helpdesk Specialist! You'll be the critical first point of contact for resolving technical issues across all company sites. This role requires a proactive problem-solver with expertise in diagnosing and resolving hardware, software, and network challenges. You'll ensure seamless operations for our entertainment technology infrastructure while delivering exceptional user experiences. Collaborate with cross-functional teams to implement solutions and continuously improve IT service delivery. Perfect for tech enthusiasts who thrive in fast-paced environments and want to make tangible impacts.
Tanggung Jawab
- Provide first-line technical support for hardware, software, and network systems
- Diagnose and resolve IT incidents across multiple company locations
- Install, configure, and maintain desktop/laptop systems and peripherals
- Document troubleshooting steps and solutions in IT service management systems
- Train users on new technologies and best practices
- Collaborate with senior IT staff on system implementations
- Monitor system performance and recommend preventive measures
Kualifikasi
- Bachelor's degree in Computer Science or related field (or equivalent experience)
- 1-2 years of IT support/helpdesk experience
- Strong knowledge of Windows/macOS operating systems
- Proficiency in networking fundamentals and security protocols
- Excellent communication and customer service skills
- Ability to work independently and prioritize tasks
- CompTIA A+ or similar certification preferred