Deskripsi Pekerjaan
Join us here at Lawson Philippines! We are looking for a proactive and detail-oriented IT Helpdesk Support professional to join our dynamic team. Lawson is a global leader in financial services technology, and we pride ourselves on delivering innovative solutions to our clients. In this role, you will be the first line of defense for our employees, ensuring that our technology infrastructure runs smoothly so they can focus on what they do best.
As part of our IT department, you will provide technical assistance, troubleshoot complex issues, and ensure a seamless user experience. We offer a collaborative environment where your skills will be valued, and your growth is supported. If you have a passion for technology and customer service, this is the perfect opportunity to advance your career with a renowned company.
Tanggung Jawab
- Provide Tier 1 and Tier 2 technical support for hardware, software, and network issues via phone, email, and in-person.
- Manage and maintain user accounts, permissions, and access rights within the Active Directory.
- Troubleshoot and resolve connectivity issues, printer malfunctions, and peripheral device problems.
- Document all incidents, solutions, and resolutions in the ticketing system (e.g., ServiceNow) to ensure knowledge base accuracy.
- Assist in the deployment, configuration, and maintenance of workstations and mobile devices.
- Conduct basic training and provide guidance to end-users on software applications and security best practices.
- Collaborate with senior IT staff to identify trends and improve IT service delivery processes.
Kualifikasi
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- At least 1-3 years of experience in an IT Helpdesk or Technical Support role.
- Strong knowledge of Windows operating systems (Windows 10/11) and MS Office Suite.
- Experience with IT Service Management (ITSM) tools (e.g., ServiceNow, Jira) is a plus.
- Excellent verbal and written communication skills with a customer-centric approach.
- Strong problem-solving abilities and the ability to work well under pressure.
- CompTIA A+ certification is highly preferred.