Deskripsi Pekerjaan
Join Adira Dinamika Multi Finance's dynamic IT team as an IT Knowledge & Problem Management Intern and gain hands-on experience in optimizing IT service delivery. This unique internship offers the opportunity to develop expertise in knowledge management systems, incident resolution, and process improvement within Indonesia's leading financial institution. You'll work with cutting-edge ITSM tools to document technical solutions, analyze recurring issues, and contribute to knowledge base enhancements that directly impact operational efficiency. Ideal for students pursuing IT or business degrees, this role provides real-world exposure to IT service management frameworks while fostering analytical thinking and cross-functional collaboration skills.
Tanggung Jawab
- Document and maintain IT knowledge base articles for internal and external stakeholders
- Analyze recurring technical incidents to identify root causes and implement preventive measures
- Collaborate with IT teams to develop standardized problem management procedures
- Track and report key performance metrics for knowledge utilization and incident resolution
- Research and implement best practices in knowledge management systems
- Support the creation of IT service documentation and training materials
- Participate in continuous improvement initiatives for IT service delivery
Kualifikasi
- Currently pursuing Bachelor's degree in Information Technology, Computer Science, or related field
- Basic understanding of IT service management frameworks (ITIL/ITSM)
- Strong analytical and problem-solving abilities with attention to detail
- Proficient in documentation tools and knowledge management systems
- Excellent written communication skills in Indonesian and English
- Ability to work independently and collaborate in cross-functional teams
- Proactive mindset with willingness to learn technical systems