Deskripsi Pekerjaan
Join our dynamic team as an IT Pre-Sales and Post-Sales Specialist in Surabaya and become the vital bridge between cutting-edge technology solutions and client success. This pivotal role demands a blend of technical expertise and commercial acumen to drive IT adoption across diverse industries. You'll collaborate with enterprise clients to understand their unique challenges, architect tailored solutions, and ensure seamless implementation through post-sales support. In this Surabaya-based position, you'll leverage your technical prowess to translate complex product capabilities into compelling value propositions, while fostering long-term partnerships that fuel business growth. We offer a collaborative environment where your insights directly impact our product roadmap and customer satisfaction metrics.
Tanggung Jawab
- Develop and deliver compelling technical presentations and product demonstrations to prospective clients
- Collaborate with sales teams to create customized IT solution proposals aligned with client requirements
- Lead technical discovery sessions to identify pain points and design optimal IT architectures
- Provide post-sales implementation support including system integration, user training, and troubleshooting
- Conduct competitive analysis and market research to refine solution offerings
- Maintain comprehensive knowledge of IT products and industry trends
- Build and nurture long-term client relationships through exceptional technical support
- Prepare detailed technical documentation and ROI analyses for solution proposals
Kualifikasi
- Bachelor's degree in Computer Science, Information Technology, or related technical field
- Minimum 2-3 years of experience in pre-sales or technical sales roles within IT solutions
- Strong technical aptitude with proficiency in networking, cloud computing, or enterprise software
- Exceptional communication and presentation skills with ability to articulate complex technical concepts
- Proven track record in developing client relationships and managing post-sales implementations
- Certification in relevant technologies (e.g., AWS, Cisco, Microsoft) preferred
- Fluency in both English and Bahasa Indonesia
- Ability to work independently in fast-paced environments with multiple stakeholders