Deskripsi Pekerjaan
Join our dynamic team as an IT Support Engineer at Intikom Berlian Mustika, where you'll be the backbone of our technological infrastructure. This role offers the opportunity to work in a fast-paced environment supporting diverse systems and empowering colleagues through seamless IT solutions. You'll gain hands-on experience with cutting-edge technologies while contributing to operational excellence.
We're seeking a technically adept professional to manage our Office 365 ecosystem, ensuring optimal performance and security. Your expertise will extend to troubleshooting Windows and macOS environments, resolving hardware/software conflicts, and implementing preventative measures. This position is ideal for individuals passionate about technology and committed to delivering exceptional user experiences.
At Intikom Berlian Mustika, we value innovation and continuous learning. You'll collaborate with cross-functional teams to implement system improvements and stay ahead of emerging IT trends. If you're ready to make a tangible impact through technology, we encourage you to apply.
Tanggung Jawab
- Provide technical support for Office 365 applications including Outlook, Teams, and SharePoint
- Troubleshoot and resolve Windows and macOS system issues
- Install, configure, and maintain hardware/software components
- Document IT incidents, solutions, and standard operating procedures
- Assist with network security protocols and data protection measures
- Collaborate with vendors for equipment procurement and maintenance
- Train employees on IT best practices and system usage
- Monitor system performance and implement optimization strategies
Kualifikasi
- Associate degree or certification in IT/Computer Science (or equivalent experience)
- Minimum 2 years of hands-on IT support experience
- Proficiency in Office 365 administration and troubleshooting
- Strong knowledge of Windows and macOS operating systems
- Excellent problem-solving and communication skills
- Experience with IT service management tools (e.g., ServiceNow, Jira)
- Relevant certifications (CompTIA A+, Microsoft 365) preferred
- Ability to work independently with minimal supervision