Deskripsi Pekerjaan
Join our dynamic team as an IT Support Specialist at PT Sayap Garuda Indah and play a crucial role in maintaining our organization's technological infrastructure. We are seeking a highly skilled professional to provide comprehensive IT support to our employees, ensuring seamless operations across all departments.
In this position, you will be responsible for troubleshooting hardware and software issues, implementing network security protocols, managing Microsoft 365 services, and delivering exceptional end-user technical support. Your expertise will directly contribute to the productivity and efficiency of our organization.
We offer a collaborative work environment where your technical skills will be valued and developed. As an IT Support Specialist, you'll have the opportunity to work with cutting-edge technologies and expand your expertise in network administration, cybersecurity, and cloud services.
If you're passionate about technology and enjoy solving complex technical challenges, we encourage you to apply. PT Sayap Garuda Indah is committed to fostering professional growth and providing opportunities for career advancement in the rapidly evolving IT landscape.
Tanggung Jawab
- Provide technical support for hardware, software, and network issues across the organization
- Implement and maintain network security protocols to protect company data
- Manage Microsoft 365 services including email, file sharing, and collaboration tools
- Deliver end-user technical support and training on various software applications
- Monitor and maintain IT systems to ensure optimal performance
- Document IT processes, procedures, and incident reports
- Collaborate with IT team to implement system improvements and upgrades
- Stay updated on latest IT technologies and security best practices
Kualifikasi
- Bachelor's degree in Computer Science, Information Technology, or related field
- Minimum 2 years of experience in IT support or helpdesk roles
- Strong knowledge of Microsoft 365 and cloud-based applications
- Experience with network security protocols and best practices
- Excellent troubleshooting and problem-solving skills
- Strong communication and interpersonal abilities
- Certifications such as CompTIA A+, Network+, or Microsoft 365 Certified are preferred
- Ability to work independently and as part of a team