Deskripsi Pekerjaan
Join Millennium Inframach Distribusi Indonesia as an IT Support Specialist and become the backbone of our technological infrastructure. In this critical role, you'll ensure seamless daily IT operations by proactively identifying and resolving technical issues across hardware, software, and network systems. You'll serve as the primary point of contact for employees, providing expert troubleshooting and technical guidance to maintain productivity. This position offers the opportunity to work with cutting-edge technologies while contributing to a dynamic industrial environment. We're seeking a detail-oriented professional who thrives in fast-paced settings and is passionate about delivering exceptional user experiences. Your work will directly impact our operational efficiency and digital transformation initiatives.
Tanggung Jawab
- Diagnose and resolve hardware/software issues across company systems
- Implement and maintain network infrastructure and security protocols
- Provide on-site and remote technical support to all employees
- Manage system updates, patches, and backup procedures
- Document technical issues and maintain knowledge base articles
- Collaborate with IT team on infrastructure optimization projects
- Train staff on new technologies and best practices
- Monitor system performance and security vulnerabilities
Kualifikasi
- Bachelor's degree in Computer Science or related field
- 3+ years of experience in IT support/system administration
- Proficiency in Windows/Linux operating systems
- Strong knowledge of network protocols and security principles
- Certifications (CompTIA A+, Network+, or equivalent) preferred
- Excellent troubleshooting and problem-solving skills
- Ability to communicate technical concepts to non-technical users
- Experience with helpdesk ticketing systems