Deskripsi Pekerjaan
Are you a proactive problem-solver with a passion for technology and a commitment to user satisfaction? Do you thrive in a dynamic environment where you can make a tangible difference in daily operations? Intikom Berlian Mustika, a respected and innovative leader in its sector, is seeking a dedicated and skilled IT Support Specialist to join our growing team in Jakarta Raya.
In this crucial role, you will serve as the backbone of our operational efficiency, acting as the primary point of contact for all technical inquiries. Your expertise will ensure the seamless operation of our IT infrastructure, directly impacting our team's productivity. You'll be responsible for providing expert technical assistance for a wide range of hardware, software, and network issues, delivering prompt and effective solutions both remotely and through on-site support.
Beyond troubleshooting, you will play a key role in the installation, configuration, and ongoing maintenance of our systems, contributing to a stable and secure IT environment. We're looking for an individual who can confidently tackle complex challenges, possesses excellent communication skills, and is eager to grow within a supportive and collaborative atmosphere. If you are detail-oriented, customer-focused, and ready to leverage your technical prowess to empower our employees, then we encourage you to apply.
Join Intikom Berlian Mustika and become an indispensable part of a forward-thinking organization that values innovation and robust IT solutions!
Tanggung Jawab
- Provide comprehensive technical support to end-users (both onsite and remote) for hardware, software, and network-related issues.
- Install, configure, and maintain operating systems, applications, and hardware components (laptops, desktops, printers, etc.).
- Perform regular troubleshooting and diagnostic tests to resolve connectivity, performance, and security problems.
- Assist with network administration tasks, including user account management, access control, and basic network device configuration.
- Document IT procedures, solutions, and knowledge base articles to improve efficiency and self-service options.
- Manage IT asset inventory, including procurement, deployment, and disposal of equipment.
- Conduct user training sessions for new software, hardware, or IT policies.
Kualifikasi
- Minimum of a Diploma or Bachelor's degree in Information Technology, Computer Science, or a related field.
- 1-3 years of proven experience in an IT Support or Helpdesk role, preferably in a corporate environment.
- Solid understanding of operating systems, including Windows, macOS, and basic Linux commands.
- Proficiency in troubleshooting hardware components (PCs, laptops, printers) and common software applications (MS Office Suite, browsers, etc.).
- Familiarity with network fundamentals (TCP/IP, DNS, DHCP, LAN/WAN) and basic network troubleshooting.
- Excellent problem-solving skills and the ability to diagnose and resolve technical issues efficiently.
- Strong communication and interpersonal skills, with a customer-centric approach to support.
- Ability to work independently and as part of a team in a fast-paced environment.