Deskripsi Pekerjaan
Join Electronic City Indonesia's dynamic IT team as an IT Support Specialist, where you'll be the backbone of our technical operations. In this critical role, you'll ensure seamless business continuity by installing, configuring, and maintaining operating systems, business applications, and hardware infrastructure including laptops, desktops, and printers. You'll provide first-line technical support to resolve hardware and software issues, optimize system performance, and implement security protocols to protect our digital assets. Your expertise will directly impact employee productivity through timely troubleshooting and proactive maintenance of IT resources. If you're passionate about technology and thrive in a fast-paced environment, this position offers the perfect platform to showcase your technical skills while contributing to Indonesia's leading electronics retailer.
Tanggung Jawab
- Install, configure, and update operating systems, business software, and hardware (laptops, desktops, printers)
- Provide technical support and troubleshooting for hardware/software issues
- Perform regular system maintenance, updates, and security patches
- Manage user accounts, permissions, and access control systems
- Document IT procedures, issues, and resolutions for knowledge base
- Collaborate with vendors for hardware procurement and service support
- Monitor network performance and implement security measures
Kualifikasi
- Bachelor's degree in Computer Science, IT, or related field
- Minimum 2 years of IT support experience
- Proficiency in Windows/macOS operating systems and business applications
- Strong hardware troubleshooting and maintenance skills
- Excellent problem-solving and communication abilities
- CompTIA A+ or Microsoft certification preferred
- Ability to work independently and prioritize tasks
- Experience with helpdesk ticketing systems