Deskripsi Pekerjaan
Join Sejati Group as an IT Support Specialist and become the backbone of our technology infrastructure. In this critical role, you'll ensure seamless operation of all company IT systems, including computers, networks, internet connectivity, printers, and CCTV surveillance. You'll be the go-to technical expert for troubleshooting hardware/software issues, implementing security protocols, and optimizing system performance. This position offers an opportunity to work in a dynamic environment where your problem-solving skills directly impact business operations. We provide competitive compensation and a collaborative workplace for professional growth.
As part of our technology team, you'll maintain daily IT operations, deploy new systems, and provide user training. Your expertise will help prevent downtime and ensure our 200+ employees stay productive. We value proactive thinkers who can anticipate technical challenges and implement preventive solutions. If you're passionate about technology and enjoy helping colleagues, this role offers an excellent career path in IT support.
Tanggung Jawab
- Diagnose and resolve hardware/software issues across company systems
- Manage network infrastructure including internet connectivity and security
- Monitor and maintain CCTV surveillance systems
- Install/configure new IT equipment and software
- Provide technical support to employees via helpdesk system
- Document IT processes and create user guides
- Implement cybersecurity measures and data protection protocols
- Collaborate with vendors for equipment maintenance/upgrades
Kualifikasi
- Bachelor's degree in Computer Science or IT-related field
- Minimum 2 years experience in IT support/helpdesk roles
- Strong knowledge of Windows OS, networking, and hardware troubleshooting
- Experience with CCTV systems and security cameras
- Certifications (CompTIA A+, Network+) preferred
- Excellent communication and problem-solving skills
- Ability to work independently and prioritize tasks
- Proficiency in both Indonesian and English