Deskripsi Pekerjaan
Are you a tech-savvy professional looking to elevate your career in the heart of Kuala Lumpur? Our organization is seeking a motivated IT Support Technician II to join our dynamic team. In this role, you will serve as a critical point of escalation for Level 1 and 2 technical issues, ensuring our operations run smoothly and efficiently.
As an IT Support Technician II, you will be the backbone of our workplace technology environment. You will be responsible for diagnosing complex hardware and software problems, managing user accounts, and providing white-glove support to our internal stakeholders. We are looking for an analytical thinker who is passionate about troubleshooting and dedicated to delivering an exceptional end-user experience.
This position offers a great opportunity to gain exposure to enterprise-level systems and network infrastructure within a fast-paced environment. If you possess a strong sense of ownership and a drive for continuous improvement, we invite you to apply and help us maintain our high standards of IT excellence.
Tanggung Jawab
- Provide advanced technical troubleshooting for hardware, software, and network connectivity issues.
- Manage end-user service requests and incidents through a ticketing system, ensuring adherence to SLAs.
- Perform installation, configuration, and maintenance of workstations, laptops, and peripheral devices.
- Assist in the administration and management of Active Directory, O365, and user account provisioning.
- Support video conferencing equipment and internal meeting room technology.
- Document technical procedures and contribute to the internal knowledge base to improve team efficiency.
- Collaborate with the infrastructure team on larger IT projects, rollouts, and system upgrades.
- Conduct regular system audits and ensure all equipment meets corporate security and compliance standards.
Kualifikasi
- Diploma or Degree in Computer Science, Information Technology, or a related field.
- Minimum 2-3 years of experience in an IT Support or Helpdesk environment.
- Solid understanding of Windows OS, macOS, and standard office productivity suites.
- Experience with Remote Monitoring and Management (RMM) tools and ticketing systems (e.g., Jira, ServiceNow).
- Proficiency in troubleshooting LAN/WAN/VPN connectivity issues and basic network configuration.
- Strong interpersonal skills with the ability to communicate technical information to non-technical users.
- Industry certifications such as CompTIA A+, Network+, or Microsoft 365 Certified are highly regarded.
- Ability to work independently with minimal supervision and manage competing priorities effectively.