Deskripsi Pekerjaan
Are you looking for a dynamic opportunity to leverage your language skills and technical expertise? Cobden and Carter International is currently seeking a dedicated Japanese Service Desk Analyst to join our expanding IT team in Taguig. In this pivotal role, you will serve as the primary technical liaison for our Japanese-speaking stakeholders, ensuring seamless IT operations and superior user support. We pride ourselves on a collaborative work environment where your communication skills will be valued as highly as your technical problem-solving abilities.
As a Service Desk Analyst, you will be at the forefront of our technical support strategy, bridging the gap between complex IT systems and business users. We are looking for a proactive professional who is committed to maintaining high service standards and fostering a positive user experience. If you are ready to advance your career in a multinational setting, we encourage you to apply today.
Tanggung Jawab
- Provide Tier 1 and Tier 2 technical support to Japanese-speaking employees via phone, email, and chat, ensuring timely resolution of incidents.
- Troubleshoot and resolve hardware, software, and network connectivity issues for end-users.
- Maintain accurate and up-to-date records of all incidents, requests, and resolutions in the Service Desk ticketing system.
- Assist in the implementation of IT security policies and standard operating procedures.
- Collaborate with senior IT analysts and developers to escalate and resolve complex technical problems.
- Conduct user training sessions and create knowledge base articles to improve self-service capabilities.
- Perform regular system checks, inventory management, and asset tracking.
Kualifikasi
- Bachelor’s degree in Computer Science, Information Technology, or a related field.
- JLPT N2 or N3 certification (or equivalent fluency in Japanese and English).
- Minimum of 1-3 years of experience in IT support, help desk, or service desk analysis.
- Strong working knowledge of Microsoft Office Suite (Word, Excel, Outlook) and basic networking concepts.
- Excellent written and verbal communication skills in both Japanese and English.
- Ability to work independently and manage multiple priorities in a fast-paced, high-volume environment.
- Strong customer service orientation with a proactive problem-solving mindset.