Deskripsi Pekerjaan
Are you a results-driven leader with a passion for the automotive industry? We are looking for a dedicated Job Controller | Team Leader to join our dynamic team in Plentong, Johor. In this pivotal role, you will be responsible for supervising the day-to-day operations of our automotive workshop, ensuring that our technicians are supported, schedules are met, and customer satisfaction remains our top priority. We need someone who can balance operational efficiency with excellent mentorship skills to drive our business forward and maintain our reputation for excellence in the automotive trades sector.
Tanggung Jawab
- Operational Leadership: Direct and manage the daily workflow of the workshop, ensuring all tasks are completed efficiently and on time.
- Team Mentorship: Lead, train, and mentor a team of technicians, fostering a culture of continuous improvement and high performance.
- Customer Satisfaction: Act as the primary point of contact for customer inquiries, ensuring service standards are met and exceeded.
- Inventory Management: Monitor parts inventory levels, coordinate with suppliers, and manage stock to prevent operational downtime.
- Safety Compliance: Enforce strict safety protocols and quality control measures across the workshop floor to ensure a safe working environment.
- Scheduling & Planning: Oversee job scheduling and resource allocation to optimize workflow and minimize bottlenecks.
- Process Improvement: Identify areas for operational improvement and implement strategies to enhance overall workshop productivity.
Kualifikasi
- Experience: Proven experience working in an automotive workshop environment, preferably in a leadership or supervisory role.
- Leadership Skills: Strong ability to lead, motivate, and develop a diverse team of tradespeople.
- Communication: Excellent verbal and written communication skills, with the ability to interact effectively with staff and clients.
- Technical Knowledge: Good understanding of automotive repair processes and workshop management systems.
- Organizational Skills: Exceptional attention to detail with strong organizational and time management capabilities.
- Certification: Relevant certifications (e.g., VIA) are highly desirable.