Deskripsi Pekerjaan
Are you a motivated professional with a passion for IT solutions and customer service excellence? HGT Services Indonesia is currently seeking a dynamic Junior Sales Executive to join our expanding IT Helpdesk team in Jakarta. In this role, you will act as the primary point of contact for our clients, bridging the gap between customer technical needs and our expert internal support teams.
You will play a vital role in ensuring that client inquiries are captured accurately, escalated effectively, and resolved promptly. This position is perfect for someone looking to grow their career in the intersection of technical support and consultative sales. You will gain hands-on experience in IT service management and client relationship building within a fast-paced environment.
We are looking for a proactive communicator who thrives on solving problems and delivering high-quality service. If you are eager to develop your career with a reputable service provider, apply today!
Tanggung Jawab
- Manage incoming customer inquiries via phone, email, and ticketing systems regarding IT helpdesk services.
- Act as the first point of contact to analyze customer issues and determine the appropriate technical solution or escalation path.
- Maintain clear and consistent communication with internal technical teams to ensure seamless service delivery.
- Document all customer interactions, feedback, and technical requests accurately within the CRM system.
- Proactively follow up with clients to ensure satisfaction and gather feedback on service resolution.
- Assist in identifying opportunities for upselling or cross-selling IT service packages to existing clients.
- Collaborate with the sales and support departments to meet monthly performance KPIs and service level agreements (SLAs).
Kualifikasi
- Diploma or Bachelor’s degree in Computer Science, Information Technology, Communications, or a related field.
- Minimum 1 year of experience in a call center, helpdesk, or customer-facing sales role.
- Strong interpersonal skills with the ability to explain technical concepts to non-technical stakeholders.
- Proficiency in using IT ticketing systems and basic CRM software.
- Excellent verbal and written communication skills in both Indonesian and English.
- Ability to remain calm and professional under pressure and during high-volume periods.
- Strong organizational skills with a keen eye for detail and data accuracy.