Deskripsi Pekerjaan
Join Scan Shipping's dynamic team as a Key Account Executive specializing in customer service excellence. In this pivotal role, you'll manage the entire importation process for designated key clients, ensuring seamless end-to-end operations. You'll serve as the primary point of contact for your assigned client portfolio, building strong relationships while maintaining the highest standards of service quality. Your expertise in EDI (Electronic Data Interchange) and PIB (Pemberitahuan Impor Barang) processes will be crucial, handling everything from data input to PIB assessment with precision. This position offers the opportunity to drive client satisfaction, resolve complex issues proactively, and contribute to our growing logistics network in Jakarta.
Tanggung Jawab
- Manage end-to-end importation processes for key client accounts
- Act as primary liaison for assigned clients, addressing all service inquiries
- Execute EDI and PIB processes from data input to final assessment
- Ensure compliance with customs regulations and import documentation
- Develop and maintain strong client relationships through regular communication
- Collaborate with logistics teams to resolve operational challenges
- Analyze client needs to identify service improvement opportunities
Kualifikasi
- Bachelor's degree in Logistics, Supply Chain, or Business Administration
- 3+ years in account management or customer service roles
- Proven expertise in Indonesian import/export procedures
- Advanced knowledge of EDI systems and PIB processing
- Exceptional communication and problem-solving skills
- Proficiency in logistics documentation and compliance
- Ability to work independently with minimal supervision