Deskripsi Pekerjaan
Are you a high-energy sales professional with a passion for the automotive industry? OLX Indonesia is seeking a dynamic Key Account Executive (Motor) to join our high-performing team in Jakarta. In this role, you will be the bridge between our platform and our valued automotive clients, ensuring an exceptional experience while driving revenue growth.
You will be responsible for managing inbound inquiries, resolving customer concerns, and cultivating long-term relationships that solidify OLX's position as the market leader in the automotive classifieds sector. If you are a problem solver who thrives in a fast-paced digital marketplace and enjoys a results-driven environment, we want to hear from you.
Tanggung Jawab
- Manage and respond to inbound customer inquiries regarding automotive listings and platform services.
- Provide professional consultation to clients to maximize their success on the OLX Motor platform.
- Handle and resolve customer complaints efficiently to maintain high satisfaction levels and brand loyalty.
- Identify upselling and cross-selling opportunities within the existing motor account portfolio.
- Proactively monitor account performance and provide data-driven insights to clients.
- Collaborate with internal teams to streamline service processes and enhance customer support workflows.
- Maintain accurate records of client interactions and feedback in the internal CRM system.
Kualifikasi
- Minimum 1-2 years of experience in sales, account management, or customer service, preferably in the automotive or e-commerce industry.
- Excellent communication and negotiation skills with a customer-centric mindset.
- Strong problem-solving abilities and the capacity to handle high-pressure situations with professionalism.
- Proficiency in using CRM software and Microsoft Office Suite (Excel, Word).
- Ability to work under pressure and achieve monthly sales or service targets.
- Strong understanding of the Indonesian automotive market is highly preferred.
- Highly adaptable and capable of working in a fast-paced, digital-first environment.