Deskripsi Pekerjaan
Are you a high-energy professional with a passion for the food-tech industry? We are seeking a results-driven Key Account Manager (KAM) - Associate to join our high-performing team. In this role, you will be the driving force behind the growth and success of our Merchant Organization within the GrabFood ecosystem.
As a KAM Associate, you will report directly to the National KAM and be responsible for cultivating long-term partnerships with our key merchants. You will analyze performance data, identify growth opportunities, and execute strategic initiatives to improve merchant operations, service quality, and overall revenue. If you thrive in a fast-paced environment and are excited by the challenge of scaling a marketplace, this is the perfect opportunity for you.
Tanggung Jawab
- Develop and manage strong relationships with key restaurant partners to ensure long-term satisfaction and growth.
- Analyze merchant performance data to identify trends, pain points, and opportunities for operational improvement.
- Execute strategic account plans to increase order volume, improve customer experience, and maximize merchant profitability.
- Coordinate with cross-functional teams including Marketing, Operations, and Product to support merchant campaigns and initiatives.
- Conduct regular business reviews with key partners to track progress and adjust strategies accordingly.
- Assist in the onboarding and training of new high-value merchants to ensure a seamless integration into the GrabFood platform.
- Keep abreast of industry trends, competitor activities, and local market dynamics to maintain a competitive edge.
Kualifikasi
- Bachelor's degree in Business, Management, Economics, or a related field.
- Minimum 1-3 years of experience in Key Account Management, Sales, or Business Development, preferably in e-commerce or F&B tech.
- Strong analytical skills with the ability to interpret data and translate it into actionable business strategies.
- Excellent communication and negotiation skills, with the ability to influence stakeholders at various levels.
- Proficiency in Microsoft Office Suite (Excel, PowerPoint) and data visualization tools.
- Proven ability to work under pressure and manage multiple projects simultaneously in a fast-paced environment.
- Fluent in Bahasa Indonesia and English, both written and verbal.