Deskripsi Pekerjaan
Are you an experienced IT professional looking to advance your career with a global leader? Indra Philippines is seeking a highly skilled L2 (Level 2) IT Specialist to join our project-based team in Ortigas. In this role, you will be the backbone of our technical support operations, handling complex enterprise-level escalations and ensuring the seamless performance of critical systems.
You will work in a dynamic, high-stakes environment where your ability to diagnose, troubleshoot, and resolve advanced technical issues will directly impact global business outcomes. If you are a problem-solver with a passion for IT infrastructure and a desire to work for a multinational organization, we want to hear from you.
Tanggung Jawab
- Serve as the primary escalation point for complex technical issues reported by Level 1 support.
- Troubleshoot and resolve enterprise-level hardware, software, and network connectivity incidents.
- Manage system administration tasks, including server maintenance, patches, and security updates.
- Collaborate with internal engineering teams and external vendors to address high-impact system outages.
- Maintain detailed documentation of incidents, technical resolutions, and knowledge-base articles.
- Monitor system performance metrics to identify potential bottlenecks and proactively implement performance tuning.
- Participate in project-based deployments, ensuring technical specifications meet global quality standards.
Kualifikasi
- Bachelor’s degree in Information Technology, Computer Science, or a related technical field.
- At least 3-5 years of experience in an L2 support or technical operations role.
- Advanced proficiency in Windows/Linux Server administration and enterprise networking (TCP/IP, DNS, DHCP).
- Hands-on experience with ticketing systems (e.g., ServiceNow, Jira, or Remedy).
- Strong analytical and problem-solving skills with the ability to handle high-pressure situations.
- Excellent communication skills with the ability to explain complex technical solutions to non-technical stakeholders.
- Relevant certifications such as ITIL, CCNA, or Microsoft Certified: Azure Administrator are highly desirable.