Deskripsi Pekerjaan
Are you a strategic thinker passionate about the dynamic world of live commerce? ServAuto Sdn. Bhd. is seeking a dedicated and results-oriented Livestream Operation Manager to lead our TikTok and Shopee channels. In this pivotal role, you will own the end-to-end livestream operations, ensuring seamless execution from pre-production setup to post-live analysis. You will support hosts, troubleshoot technical issues in real-time, and drive daily performance metrics to maximize sales and audience engagement. If you have a knack for driving growth through live streaming and possess a strong operational mindset, we invite you to join our growing team.
Tanggung Jawab
- Manage and optimize end-to-end livestream operations for TikTok and Shopee platforms.
- Coordinate closely with hosts, product managers, and logistics teams to ensure content alignment and timely delivery.
- Handle technical setup, including camera equipment, lighting, and streaming software to ensure high-quality broadcasts.
- Monitor live traffic, audience engagement, and conversion rates to make real-time adjustments and maximize ROI.
- Analyze post-stream data to identify trends, customer preferences, and areas for improvement.
- Manage inventory display and product showcasing during live sessions to drive impulse purchases.
- Ensure a professional, engaging, and safe environment for all live interactions.
Kualifikasi
- Minimum 1-2 years of experience in e-commerce operations, digital marketing, or livestream management.
- Deep understanding of TikTok Shop and Shopee Live features, algorithms, and best practices.
- Strong communication skills with the ability to engage audiences effectively and manage host scripts.
- Proficient in using livestreaming software (e.g., OBS, vMix) and basic video editing tools.
- Ability to troubleshoot technical issues quickly under pressure to minimize downtime.
- Highly organized with excellent time management skills and attention to detail.