Deskripsi Pekerjaan
Are you ready to step into the fast-paced world of e-commerce? We are seeking a highly organized and proactive Livestream Operation Specialist to join our Shopee Operations team. In this dynamic role, you will serve as the critical link between backend logistics and live content delivery. You will be responsible for managing the complex operational aspects that support our high-energy livestream sessions, ensuring that every broadcast runs smoothly from start to finish.
As the heartbeat of our streaming strategy, you will coordinate closely with the creative livestream team, monitor real-time performance metrics, and troubleshoot any technical or logistical issues instantly. Your ability to maintain seamless execution while analyzing viewer engagement data will directly impact our conversion rates and brand reputation. If you thrive in a fast-paced environment and have a keen eye for detail, this is the perfect opportunity to elevate your career in digital marketing and e-commerce.
Tanggung Jawab
- Manage and coordinate all backend operations required to support Shopee livestream sessions, including inventory and order processing.
- Collaborate closely with streamers and production teams to ensure content alignment and smooth scheduling of live broadcasts.
- Monitor live stream performance metrics, including viewer engagement, conversion rates, and interaction levels in real-time.
- Ensure seamless execution of sessions by handling technical troubleshooting and maintaining communication channels.
- Respond to viewer inquiries and manage chat moderation to maintain a positive and professional community atmosphere.
- Analyze post-session data and performance reports to optimize future broadcasts and improve operational efficiency.
Kualifikasi
- Minimum 1-2 years of experience in livestream operations, e-commerce support, or digital marketing.
- Strong understanding of Shopee’s platform features and live streaming tools.
- Excellent communication skills with the ability to work well under pressure and adapt to fast-paced changes.
- Detail-oriented approach to data monitoring, reporting, and operational logistics.
- Proactive problem-solving skills to handle unexpected issues during live sessions effectively.