Deskripsi Pekerjaan
Join Pet Lovers Centre as our Loyalty, Partnership & Events Manager and become the driving force behind our customer engagement strategy! In this pivotal role, you'll be responsible for shaping and executing our VIP Program strategy, enhancing customer acquisition, and improving retention rates across our extensive network of pet lovers.
As a key member of our marketing team, you'll develop innovative campaigns that strengthen our brand presence, foster meaningful partnerships with complementary businesses, and create unforgettable events that bring the pet community together. Your expertise in customer relationship management will be instrumental in building lasting connections with our valued customers.
Working at Pet Lovers Centre means being part of Singapore's leading pet care retail chain with a passion for animals and exceptional customer service. You'll have the opportunity to make a tangible impact on our business while working in a dynamic, pet-friendly environment where your contributions are valued.
If you're a creative marketing professional with a flair for building relationships and a love for pets, we invite you to apply and help us create even more memorable experiences for our loyal customers.
Tanggung Jawab
- Develop and implement comprehensive VIP Program strategy to enhance customer acquisition and retention
- Lead customer acquisition campaigns across multiple channels to grow our loyal customer base
- Design and execute innovative loyalty programs that increase customer engagement and repeat business
- Identify, establish, and maintain strategic partnerships with complementary businesses and influencers
- Plan, organize, and execute engaging events that strengthen brand presence and customer relationships
- Analyze customer data and metrics to continuously optimize loyalty program performance
- Collaborate with cross-functional teams to ensure consistent brand messaging across all touchpoints
- Monitor industry trends and competitor activities to identify new opportunities for growth
Kualifikasi
- Bachelor's degree in Marketing, Business Administration, or related field
- Minimum 3-5 years of experience in loyalty program management, customer retention, or marketing
- Proven track record of developing and implementing successful customer acquisition campaigns
- Strong experience in event planning and execution, preferably in retail or pet industry
- Excellent analytical skills with ability to interpret customer data and derive actionable insights
- Outstanding communication and interpersonal skills for building effective partnerships
- Creative thinking ability with a passion for developing innovative customer engagement strategies
- Proficiency in CRM systems and marketing automation tools