Deskripsi Pekerjaan
The Singapore University of Technology and Design (SUTD) is seeking a strategic and operationally-focused Manager, Advancement to join our dedicated team. This is a critical role designed for a professional who thrives at the intersection of data management, donor relations, and institutional growth. As a key leader within the Advancement office, you will be responsible for the backbone of our philanthropic efforts, ensuring that every gift is managed with precision and every donor interaction is backed by high-quality data.
In this role, you will provide essential leadership in gift administration, database integrity, and sophisticated data analysis. You will be tasked with transforming raw information into actionable insights that drive our fundraising strategies forward. SUTD is a young and vibrant institution, and this position offers the unique opportunity to shape the operational frameworks that support our mission of advancing knowledge and nurturing technically grounded leaders. The ideal candidate is a data-driven problem solver with a passion for higher education and a meticulous eye for detail.
We are looking for someone who can navigate the complexities of a modern CRM environment while collaborating effectively across departments like Finance and Legal to ensure compliance and transparency. If you are ready to take the next step in your career within a high-impact, innovative environment, we encourage you to apply and help SUTD build a sustainable future through excellence in advancement services.
Tanggung Jawab
- Oversee and streamline the end-to-end gift administration process, ensuring all contributions are accurately recorded and acknowledged in compliance with university policies.
- Maintain the integrity and security of the Advancement database (CRM), implementing regular audits and data cleansing protocols.
- Develop and deliver comprehensive reports and dashboards for senior leadership to track fundraising KPIs and donor engagement metrics.
- Perform advanced data analysis to identify donor trends, segment prospects, and support targeted fundraising campaigns.
- Collaborate with the Finance department for regular reconciliation of gift records and to ensure adherence to audit requirements.
- Lead and mentor junior staff members, fostering a culture of excellence in database management and operational support.
- Develop and document standard operating procedures (SOPs) for gift processing and database usage to ensure institutional consistency.
Kualifikasi
- Bachelor’s degree in Business Administration, Information Management, Statistics, or a related discipline.
- Minimum of 5 to 8 years of experience in advancement services, fundraising operations, or data management, preferably within the higher education sector.
- Proven expertise in managing CRM systems (such as Blackbaud Raiser's Edge, Salesforce, or similar) is highly desirable.
- Strong analytical skills with the ability to translate complex datasets into clear, actionable reports.
- Exceptional attention to detail and a commitment to maintaining the highest standards of data accuracy and confidentiality.
- Demonstrated experience in process improvement and leading operational workflows.
- Excellent interpersonal and communication skills, with the ability to engage stakeholders across various levels of the organization.