Deskripsi Pekerjaan
Are you a seasoned operations leader with a passion for digital growth? Emapta is seeking a highly strategic and results-driven Manager of Shopfront Operations to join our pioneer team in Ortigas. In this pivotal role, you will be the engine behind our digital subscription growth, overseeing the seamless execution of shopfront operations and optimizing customer journeys that convert visitors into long-term subscribers.
As part of our high-impact team, you will act as the bridge between technical CMS management and commercial performance. You will be responsible for defining operational workflows, ensuring platform stability, and implementing data-backed strategies to enhance site performance. If you thrive in fast-paced environments and have a knack for turning digital challenges into scalable growth opportunities, we want to hear from you.
Tanggung Jawab
- Lead and oversee day-to-day shopfront operations, ensuring optimal site performance and content delivery via CMS.
- Drive digital subscription growth by architecting and implementing high-converting customer journey maps.
- Manage the end-to-end operational lifecycle, from content deployment to performance monitoring and troubleshooting.
- Collaborate with cross-functional teams (Tech, Marketing, and Sales) to streamline processes and improve operational efficiency.
- Analyze key performance indicators (KPIs) to provide actionable insights and drive continuous improvement of the shopfront.
- Develop and mentor a high-performing team of specialists, fostering a culture of excellence and innovation.
- Ensure adherence to brand guidelines and technical standards across all digital touchpoints.
Kualifikasi
- Bachelor’s degree in Marketing, Business, Information Technology, or a related field.
- Minimum of 5-7 years of experience in digital operations, e-commerce management, or CMS administration.
- Deep understanding of digital subscription models and the associated customer acquisition funnel.
- Proven track record in optimizing customer journeys and managing large-scale web operations.
- Strong analytical mindset with proficiency in tools like Google Analytics, Hotjar, or similar monitoring software.
- Exceptional leadership skills with experience managing pioneer or high-growth project teams.
- Excellent communication and stakeholder management skills, with the ability to translate technical concepts into business strategy.