Deskripsi Pekerjaan
Are you a customer-focused marketing professional looking to grow your career within a prestigious Multinational Corporation (MNC)? StaffKing Pte Ltd is currently seeking a highly motivated Marketing & Aftersales Executive to join our team in the West Region. In this pivotal role, you will be the driving force behind our customer retention initiatives, ensuring that every client touchpoint reflects our commitment to excellence.
You will work in a collaborative, fast-paced environment where your strategies will directly impact long-term brand loyalty. We offer a structured career progression pathway, ensuring that your professional growth keeps pace with our company’s success. If you are passionate about data-driven marketing, relationship management, and delivering superior aftersales experiences, we want to hear from you.
Tanggung Jawab
- Develop and execute multi-channel retention marketing campaigns to boost customer lifetime value.
- Manage end-to-end aftersales communication processes to ensure high levels of customer satisfaction.
- Analyze customer feedback and data insights to identify churn risks and implement preventative strategies.
- Coordinate with cross-functional teams to align marketing promotions with service-level expectations.
- Monitor and report on key performance indicators (KPIs) related to customer retention and loyalty programs.
- Manage CRM databases to ensure accurate customer segmentation and targeted communication.
- Handle escalated customer inquiries professionally to maintain brand reputation and loyalty.
Kualifikasi
- Diploma or Bachelor’s degree in Marketing, Business, Communications, or a related field.
- Minimum 2 years of experience in customer retention, loyalty marketing, or aftersales services.
- Proficiency in CRM software and marketing automation tools.
- Strong analytical skills with the ability to interpret data and translate it into actionable strategies.
- Excellent verbal and written communication skills in English.
- A proactive mindset with the ability to manage projects independently in an MNC environment.
- Strong interpersonal skills and a natural talent for building long-term professional relationships.