Deskripsi Pekerjaan
Are you a driven marketing professional looking to make a significant impact in the telecommunications industry? The Philippines Fiber Optic Cable Network is seeking a dynamic Marketing Associate to join our growing team in Ortigas, Metro Manila. In this pivotal role, you will serve as the primary client contact, acting as the bridge between our technical solutions and the needs of our valued partners. Your primary focus will be on building long-term relationships that drive client satisfaction and retention.
You will play a crucial role in executing our marketing strategies, ensuring our brand voice resonates across all touchpoints. From managing client communications to collaborating with cross-functional teams, you will ensure seamless service delivery. If you possess a keen eye for detail, exceptional communication skills, and a passion for fostering business growth, we want to hear from you. Join us in connecting the Philippines with high-speed fiber optic solutions while advancing your own career.
Tanggung Jawab
- Serve as the primary point of contact for all client inquiries, emails, and meetings.
- Develop and maintain strong, long-term relationships with key clients to ensure high retention rates.
- Conduct regular follow-ups and account reviews to assess client needs and satisfaction levels.
- Collaborate with the sales and technical teams to resolve client issues and improve service delivery.
- Assist in the development and execution of marketing strategies, campaigns, and events.
- Track client feedback and provide actionable insights to management for continuous improvement.
- Prepare and present regular reports on client activity, account health, and marketing performance.
Kualifikasi
- Bachelor’s degree in Marketing, Communications, Business Administration, or a related field.
- Proven experience in client relationship management or customer service.
- Excellent verbal and written communication skills in English.
- Strong interpersonal skills with the ability to build rapport quickly and professionally.
- Proficiency in using CRM software and Microsoft Office Suite (Excel, PowerPoint, Outlook).
- Ability to work in a fast-paced environment and meet tight deadlines.
- Knowledge of the telecommunications or IT industry is a distinct advantage.