Deskripsi Pekerjaan
Are you passionate about healthcare and customer service excellence? Join Teleperformance, a global leader in digital business services, and help us deliver exceptional patient support. We are currently seeking a Medical Administrator Coordinator (International Healthcare) to support our growing international healthcare operations.
In this pivotal role, you will act as the vital bridge between international patients and our medical providers. You will be responsible for managing the administrative workflow, ensuring accurate patient data entry, and facilitating seamless communication across different time zones. This is a fantastic opportunity to work in a dynamic, multicultural environment while making a tangible impact on patient care outcomes.
As a Medical Administrator Coordinator, you will utilize your organizational skills to handle complex scheduling, detailed documentation, and high-level inquiries. If you have a background in healthcare administration and thrive in a fast-paced, international setting, we want to hear from you!
Tanggung Jawab
- Manage the full lifecycle of patient intake, registration, and onboarding processes.
- Schedule and coordinate medical appointments for international patients efficiently and accurately.
- Maintain and update accurate electronic health records (EHR) and administrative documentation.
- Handle inbound and outbound communication to support patient queries regarding healthcare services.
- Liaise between medical staff, support teams, and international clients to ensure service continuity.
- Assist in resolving administrative issues and ensuring compliance with healthcare regulations.
Kualifikasi
- High school diploma or Bachelor’s degree in Medical Administration, Healthcare Management, or a related field.
- Previous experience in a medical administrative or healthcare support role (1-2 years preferred).
- Excellent command of the English language (verbal and written) for international communication.
- Strong organizational skills with the ability to manage multiple priorities and deadlines.
- Proficient in using MS Office Suite and Electronic Medical Records (EMR) systems.
- Customer-focused mindset with strong problem-solving abilities.