Deskripsi Pekerjaan
Are you a relationship-builder with a passion for sales and SME growth? Dwi Cermat Indonesia is looking for a dynamic Merchant Relation Officer to join our team in Bekasi. In this role, you will be the primary point of contact for our offline merchant partners, ensuring they derive maximum value from our Merchant Apps while driving regional growth.
You will play a pivotal role in bridging the gap between our technology solutions and local business owners. Your success will be defined by your ability to foster long-term loyalty, drive transaction volume, and equip our partners with the knowledge needed to thrive in a digital ecosystem. If you are proactive, tech-savvy, and thrive in the field, we want to meet you.
Tanggung Jawab
- Build and maintain strong, trust-based relationships with existing SME offline merchants.
- Achieve and exceed monthly sales and transaction targets within the designated Bekasi territory.
- Conduct professional training sessions for merchants on how to effectively use the Merchant App features.
- Identify and resolve merchant concerns promptly to ensure high levels of service satisfaction.
- Monitor competitor activities and market trends in the region to provide actionable feedback to management.
- Assist in the onboarding process for new merchants to ensure seamless app adoption.
- Report daily visit activities and merchant performance metrics through internal tracking systems.
Kualifikasi
- Minimum Diploma (D3) degree in any field (Marketing or Business Management preferred).
- At least 1-2 years of experience in sales, account management, or field relations.
- Strong understanding of the SME landscape and digital payment solutions.
- Excellent communication, interpersonal, and presentation skills in Bahasa Indonesia.
- High level of mobility and willingness to conduct regular field visits in the Bekasi area.
- Proficient in using smartphone applications and mobile technology.
- Result-oriented mindset with a track record of meeting or exceeding targets.