Deskripsi Pekerjaan
Join Staffinc Group as a Merchant Success Executive and become the driving force behind our merchants' growth and satisfaction. In this pivotal role, you'll serve as the primary liaison between our company and our valued merchant partners, ensuring they achieve maximum success through our platform. Your expertise will directly impact merchant retention, revenue growth, and platform adoption as you guide businesses from onboarding to full-scale utilization. This opportunity is perfect for a results-driven professional passionate about building lasting relationships and solving complex business challenges in the dynamic e-commerce landscape.
As a Merchant Success Executive, you'll leverage your sales acumen and customer-centric approach to proactively identify opportunities for merchant expansion and optimization. You'll collaborate cross-functionally with product, marketing, and support teams to deliver tailored solutions that address merchant pain points and drive measurable outcomes. If you thrive in a fast-paced environment where your contributions directly shape business success and possess a deep understanding of digital commerce ecosystems, this role offers a unique platform to make a significant impact in Papua's growing business community.
Tanggung Jawab
- Onboard new merchants with comprehensive training and platform orientation to ensure rapid adoption
- Monitor merchant performance metrics and provide actionable insights for growth optimization
- Develop and maintain strong relationships with key merchant stakeholders through regular business reviews
- Identify upsell and cross-sell opportunities to increase merchant revenue and platform utilization
- Collaborate with product teams to relay merchant feedback and influence product enhancements
- Resolve merchant escalations and implement proactive solutions to ensure satisfaction
- Track and analyze merchant data to identify trends and develop success strategies
Kualifikasi
- Bachelor's degree in Business, Marketing, Sales, or related field (or equivalent experience)
- Minimum 2 years in sales, account management, or customer success roles
- Proven track record of meeting/exceeding KPIs in merchant retention or revenue growth
- Exceptional communication skills with fluency in Bahasa Indonesia and English
- Strong analytical abilities to interpret merchant data and derive actionable insights
- Experience with CRM platforms and e-commerce ecosystems preferred
- Ability to work independently while collaborating effectively with cross-functional teams